Fraud Ops Expert

We're building the bank of The Free, and protecting users and resolving fraud reliably is core to our mission. We're transforming Fraud Ops from a reactive function into an AI-led capability that gets faster, smarter, and more accurate with every case. That transformation needs one person to own it end-to-end. Up for this challenge? Kick off your application by taking our assessment and find out if bunq is your perfect match! 🕵️ Take Ownership As our Fraud Ops Expert, you'll own the Fraud Operations process end-to-end, from individual case to systemic fix to AI-led transformation. • Own every Fraud Investigation and escalation yourself: you live in the process, handle the hard cases, and make sure no user falls through the cracks. • Identify failure patterns, own the structural fixes, and drive AI-led automation that makes fraud ops scale through intelligence rather than headcount. • Hold full KPI accountability for speed, accuracy, and user satisfaction, you distinguish structural design flaws from noise, and you don't stop until the fix is permanent. Wat wij vragen: • You have deep knowledge of Fraud Operations, investigation methodologies, and the regulatory landscape that governs them. • You have hands-on experience handling complex fraud cases and escalations - you execute, not just oversee. • You know how to diagnose operational problems with data and drive permanent structural fixes, not workarounds. • You can design and implement AI-led workflows - you build processes with AI at the core and can own an automation roadmap end-to-end. • You're an excellent communicator and speak English fluently - stakeholders and users always know where things stand. • We'd love if you have experience in fintech or another high-growth, regulated environment. Your space to perform We give you the space and the tools you need to succeed 💪 🤟 Great, international colleagues who share your mindset 👩‍💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly. 📚 We support growth with bunq Academy and €1500 annual learning budget 🚴 A massive discount with Urban Sports Club for your wellbeing (in the Netherlands) 🚴‍♀️ A Multisport gym card for your health and wellbeing (in Turkey) 🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle. 🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳) (In Turkey and Netherlands) 🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration 🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office. 💻 A MacBook so you can Get Shit Done with us 🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options 💰 An optional pension plan with monthly contribution from bunq (in Netherlands) ⚕️ Private health insurance, just in case (in Turkey or Bulgaria) 💸 Monthly contribution to your phone and internet bills (in Turkey and Netherlands) 🍻 Friday drinks and other celebrations - bunq style All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace. Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.